Sales & Customer Service Package
Course overview
The Sales & Customer Service Package brings together five online training courses designed to help customer-facing professionals develop the communication, relationship-building and commercial skills needed to deliver excellent service and support business growth. Covering sales skills, negotiation, emotional intelligence, presentation skills and customer service, this package provides a practical foundation for employees responsible for engaging with customers, presenting solutions and building strong professional relationships.
Successful sales and customer service depend on understanding customer needs, communicating clearly and handling conversations with confidence. The courses included within this package help learners improve their ability to present ideas, negotiate effectively, respond professionally to customers and use emotional intelligence to build trust and stronger working relationships.
Designed for sales professionals, account managers, business development teams, customer service employees and anyone working in a client-facing role, this package offers a convenient and cost-effective way to develop essential customer-facing skills online. Each course can be completed at the learner’s own pace, with a certificate awarded upon successful completion of each course.
Courses included in this package:
Customer Service
Introduction to Emotional Intelligence
Negotiation
Presentation Skills
Sales Skills
Individual Course Information
Customer Service
Approved By: CPD
Certificate Validity: 3 Years
Duration: 75 minutes
Introduction to Emotional Intelligence
Certificate Validity: 3 Years
Duration: 50 minutes
Negotiation
Approved By: CPD
Certificate Validity: 3 Years
Duration: 45 minutes
Presentation Skills
Approved By: CPD
Certificate Validity: 3 Years
Duration: 55 minutes
Sales Skills
Approved By: CPD
Certificate Validity: 3 Years
Duration: 120 minutes
(Please Note: The course duration for each course shown above is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Certificate Validity
This certificate validity is shown above for each course. Refresher training is recommended thereafter, or sooner if legislation, or organisational control measures change.