Problem Solving in a Workplace

Strong problem solving skills are essential in every workplace. Whether managing staff, handling operational issues, or resolving conflict between colleagues, the ability to identify problems quickly and respond effectively can improve productivity, communication, and overall team performance.

This Problem Solving eLearning Course has been designed to help supervisors, managers, and aspiring leaders understand the most common workplace challenges and develop practical techniques to resolve them professionally. Covering a wide range of workplace situations, the course explores how issues can arise through people, processes, and resources, while also providing guidance on how these challenges can be managed constructively.

Delivered entirely online, this flexible training course allows learners to study at their own pace while gaining valuable workplace management and leadership skills. The course also supports continuing professional development through CPD approval, making it ideal for both individual learners and organisations looking to strengthen their management teams.

(Please Note: The course duration shown to the right is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).  

Recommended System Requirements

• Up-to-date web browser
• Latest video drivers
• Minimum 1GB RAM
• Broadband internet connection (3Mb+ recommended)

Online learning provides the flexibility to pause and resume training whenever needed, allowing learners to balance study alongside work and personal commitments.

What Learners Will Gain

Throughout the course, learners will develop a better understanding of how workplace problems arise and how they can be resolved effectively. The training focuses on practical workplace situations that managers and supervisors commonly encounter.

Key learning outcomes include:

• Understanding the main causes of workplace problems
• Identifying issues involving people, tasks, and workplace resources
• Recognising poor communication and its impact on teams
• Understanding discrimination and the Equality Act 2010
• Identifying time wasting and inefficiencies in the workplace
• Learning strategies to improve productivity and organisation
• Developing professional conflict resolution skills
• Understanding mediation, negotiation, conciliation, arbitration, and compromise
• Building confidence when handling difficult workplace situations

By the end of the course, learners will have the tools and knowledge needed to manage common workplace challenges more effectively and support a positive working environment.

Who Is This Course Suitable For?

This online problem solving eLearning course is suitable for:

• Supervisors and team leaders
• New and experienced managers
• Business owners and department heads
• Employees preparing for leadership roles
• Organisations wanting consistent management training across teams
• Individuals looking to improve workplace communication and conflict resolution skills

The course is particularly useful for businesses that want to improve workplace efficiency, reduce conflict, and encourage a more productive working environment. It also serves as an excellent introduction for first line managers who may be handling workplace issues for the first time.

Why Problem Solving Skills Matter in the Workplace

Every organisation faces workplace challenges from time to time. Problems such as personality clashes, misunderstandings, poor organisation, lack of resources, and ineffective communication can quickly affect morale and productivity if not managed correctly.

This problem solving eLearning course helps learners understand how these issues develop and how they can be addressed before they escalate. By improving communication and decision-making skills, managers can create stronger teams, improve workplace relationships, and reduce disruption across the business.

The course also highlights the importance of equality and fair treatment within the workplace, helping learners understand how the Equality Act 2010 applies to discrimination and employee relations.

Certificate and CPD Approval

Upon successful completion of the course, learners will receive a certificate valid for three years. Refresher training is recommended after this period to support continued professional development and maintain effective workplace performance.

As the course is CPD approved, it can contribute towards ongoing professional learning requirements and demonstrate a commitment to career development.

Further Training Opportunities

Learners wishing to expand their leadership and management skills may also benefit from related business training courses, including:

• Developing Teamwork
• Managing Meetings
• Communication Skills Training
• Leadership and Management Courses
• Conflict Resolution Training

These courses can help managers continue building the practical skills needed to lead successful and resilient teams.

Frequently Asked Questions

What is a problem solving eLearning course?

A problem solving eLearning course is online training designed to help managers and employees identify workplace issues, improve communication, and develop practical conflict resolution and decision-making skills.

Who should complete this course?

This course is ideal for supervisors, managers, team leaders, and anyone responsible for managing staff or workplace situations.

Does the course cover workplace conflict resolution?

Yes. The course explores a range of conflict resolution methods including negotiation, mediation, conciliation, compromise, and arbitration.

Is the course suitable for new managers?

Absolutely. The course is an excellent introduction for individuals moving into leadership or supervisory roles for the first time.

Can businesses use this course for staff development?

Yes. Many organisations use this training to provide consistent management and workplace problem solving skills across their teams.

Will I receive a certificate?

Yes. A certificate is awarded upon successful completion of the course and remains valid for three years.

Conclusion

This Problem Solving in a Workplace eLearning Course provides practical knowledge and valuable workplace skills that can be applied immediately in professional environments. From improving communication and productivity to managing conflict and resolving workplace challenges, the course helps learners become more confident and effective leaders.

Suitable for both individuals and organisations, this flexible online course offers a professional and engaging way to strengthen problem solving skills, support employee development, and create a more positive and productive workplace.